Rental Policies / FAQ

  • How do I reserve items for my event?

From our online inventory, add requested items into your wishlist.  Fill out the profile, submit it, and we will check the availability for your selected date and time.  We will send availability information ASAP, typically within 24 hours.

We will hold your quote for 2 days, but need a signed contract to hold them further.  If you would like to turn your quote into a reservation, we require a 50% non-refundable deposit and a signed contract to commit to the rentals and hold the items for your date.

Can you set up and style the rental items at my venue?

We are happy to work with your wedding coordinators, caterers, or other vendors per request.  Although we love to style the decor, we will only style lounge areas or set up tables, decor or centerpieces upon request and at an additional charge.  See delivery.

If you need a sounding board, ideas or just need to pre-style the rentals, let us know and we can schedule a block hour appointment.  Appointments to visit our studio to see the items in person are available upon request and by appointment only.

  • Do you have a minimum order requirement?

We ask for a $200 minimum order to reserve items.  Pick-up/ drop-off orders that are available and placed the week of your event, do not require a minimum amount.  See pick up/ drop off below.

  • Do you deliver?

Yes, it must be scheduled in advance, we ask for a 30 day notice. In addition to your minimum order requirement ($200), delivery charges start at $50.  Enchanted will deliver and retrieve items to one location on the first floor within 25 feet of our delivery vehicle.  The drop off location must be a secure, covered area to protect the rentals.  We deliver and retrieve within Summerville, during regular business hours within a four hour window.

Additional Services:

Delivery/ Retrieval beyond this area, time frame and circumstances are available at additional cost to cover time and labor.  Special delivery and retrieval services may be limited by number of requests for a given day.

  • Weekend:  Additional $50
  • Evenings:  Additional $50
  • Weekend & Evening:  Additional $100.00
  • Request within a 1 hour time frame will be an additional fee.
  • Areas outside of Summerville will be calculated on distance and load for an additional fee.
  • Set up/ Style items:  Additional $50 per hour

Email your date and venue and we will be happy to provide you with a custom quote.

  • How long can I keep the rentals for?

Our rental rates cover the usage of items for a single event.  Scheduling of pick-up/drop-off and delivery/retrieval will determine the length of rental.  Typically no more than 3 days if it is a weekend event.  Week long rentals are available for an additional 50% charge. Late charges apply, see terms and conditions.

  • Can I pick-up and drop-off my rental items from Enchanted?

Of course!  Schedule an appointment with us.  Pick-up and drop-off times are scheduled on Friday and Monday mornings, unless otherwise discussed and agreed upon.  Our rentals must be transported in a covered vehicle to lower risk of damage.

  • When are the remainder fees due?

The remaining balance or the other 50% of the contract is due, in full, 14 days prior to your event. Final quantities may not be changed after this time period and therein changed by more than 10%.

  • What if an item was accidentally damaged?

Minor or minimal wear is normal, however if an item breaks, goes missing, or is damaged beyond repair; replacement costs are 5-times the rental rate, unless otherwise suggested.  Repairs are assessed at the time of drop-off or retrieval.

Customers must have a credit card on file are responsible for replacement/ repair costs upon return. We will make every reasonable effort to contact you prior to charging you.

  • What about cleaning?

All rental items are cleaned before and after and are included in the rental cost.  All plates must be scraped and rinsed and put back into crates.

If excessive labor is involved in cleaning items once they are returned (due to stains, rust, wax, etc.), additional cleaning charges will apply.

Along with policies listed, renter must agree to and sign Rental Terms and Conditions.