Rental FAQ

  • How do I reserve items for my event?

From our online inventory, add requested items into your wishlist.  Fill out the profile, submit it, and we will check the availability for your selected date and time.  We will send availability information ASAP, typically within 24 hours.

We will hold your quote for 2 days, but need a signed contract to hold them further.  If you would like to turn your quote into a reservation, we require a 50% non-refundable deposit and a signed contract to commit to the rentals and hold the items for your date.

  • Can I come by the studio to look at the rentals?

Absolutely! Please call and make an appointment.

  • Do you have a minimum order requirement?

We ask for a $200 minimum order to reserve items.  Pick-up/ drop-off orders that are available and placed the week of your event, do not require a minimum amount.  See pick up/ drop off below.

 

  • Can I pick-up and drop-off my rental items from Enchanted?

Schedule an appointment with us.  Pick-up and drop-off times are scheduled by appointments on Fridays and Monday mornings, unless otherwise discussed and agreed upon.  Upholstered items can not be picked up by clients. Our rentals must be transported in a covered vehicle to lower risk of damage.  Please see terms and conditions for more pick-up /drop-off questions.

  • How long can I keep the rentals for?

Our rental rates cover the usage of items for a single event.  Scheduling a pick-up/drop-off or delivery/retrieval will determine the length of rental.  Typically no more than 3 days if it is a weekend event, which is accounted for in the listed rental price.  Week long rentals are available for an additional 50% charge.  See below terms and conditions.

If renting at the studio, fees are 50% of full renting price and are only available for the time you rent the studio space.

  • When are the remainder fees due?

Once the deposit is paid, the remaining balance or the other 50% of the contract is due, in full, 10 days prior to your event. Final quantities may not be changed after this time period and therein changed by more than 10%.

  • What if an item was accidentally damaged?

Minor or minimal wear is normal, however if an item breaks, goes missing, or is damaged beyond repair; replacement costs are 3-times the rental rate, unless otherwise suggested.  Repairs are assessed during retrieval or customer drop-off.

Customers must have a credit card on file and are responsible for replacement/ repair costs upon return. We will make every reasonable effort to contact you prior to charging you.

  • What about cleaning?

All rental items are cleaned before and after; and are included in the rental cost.  However, all plates must be scraped and rinsed and put back into crates.

If excessive labor is involved in cleaning items once they are returned (due to stains, rust, wax, etc.), additional cleaning charges will apply. Again, all efforts will be used to contact the card holder before charging for damage or additional cleaning.

  • Can you set up and style the rental items at my venue?

Yes, please see set up and style here.

  • Do you deliver?

Yes, please see delivery here.

  • Do you decorate and organize parties?

Yes, please see style and design here.

For more specific inquiries read the Rental Terms and Conditions here.